Reunify Camp understands that your privacy is important to you and is committed to respecting your rights and complying with all privacy obligations under the Privacy Act 1988 (“Privacy Act”), including the Australian Privacy Principles (“Privacy Principles”), and the Education and Care Services National Law Act (“National Law”). Reunify Camp may also comply with relevant State or Territory privacy legislation where applicable. The Privacy Principles are designed to protect your privacy by regulating the way personal information is managed. Under the Privacy Act, personal information is defined as information or an opinion about an identified individual, or an individual who is reasonably identifiable, irrespective of whether the information or opinion is true or is recorded in a material form.
The types of information Reunify Camp collects may include information about families, government representatives, suppliers, employees or suppliers, applicants for employment and other people who come in contact with Reunify Camp in the ordinary course of business. This information is collected in a variety of ways, including directly from the individual, by way of personal contact such as business activities and events, as well as mail, telephone, email and through our website and the internet.
Collection of Personal Information
Reunify Camp collects and holds personal information about you and your family that is reasonably necessary for or related to our activities and the services we provide, and to fulfil administrative functions associated with these services, including billing, entering into contracts with you and/or third parties, collecting overdue payments and managing business relationships. Everything Reunify Camp does is centered around the optimization of our services and offerings to the betterment of families and children in our care. As such, reunify camp collects personal information of parents and guardians, children, employees and advocating for the well-being, protection and development of children. Reunify Camp will only use your personal information for this purpose or a related secondary purpose for which such personal information was collected as outlined above.
Kinds of information we collect
2.1 The kinds of personal information that Reunify Camp collects and holds may include, but is not limited to, your name, email address, home or work address, telephone number.
2.2 We collect personal information when recruiting personnel, such as your name, contact details, qualifications and work history. Generally, we will collect this information directly from you. We may also collect personal information from third parties in ways which you would expect (for example, from recruitment agencies or referees you have nominated). Before offering you a position, we may collect additional details such as your tax file number and superannuation information and other information necessary to conduct background checks to determine your suitability for working with children.
2.3 The kinds of anonymous demographic information that Reunify Camp collects and holds may include, but is not limited to, post codes, age, gender, preferences, interests and favorites.
2.4 The kind of computer hardware and software information that Reunify Camp collects and holds may include, but is not limited to, IP addresses, browser type, domain names, access time and referring website addresses.
2.5 Reunify Camp may collect information which is considered sensitive information. The type of sensitive information that Reunify Camp may collect and hold will be pertaining to family and may include, but is not limited to, medical management plans, allergy management plans, incident records, family members age, attendance records, health records. This information is only collected as it is required by the National Law. Where children do not have sufficient maturity and understanding to make decisions about their personal, or sensitive, information, we will require their parents or guardians to make decisions on their behalf.
Kinds of information we collect
3.1 Reunify Camp may collect your personal information from a range of sources including: directly from you, your use of the Reunify website, the use of our standard forms, completing enrolment, attendance at a Reunify camp service, promotions and events and from your subscription to receive Reunify Camp services information.
Failure to provide your personal information
4.1 Reunify Camp will provide you with the opportunity of remaining anonymous or using a pseudonym in your dealings with us where it is lawful and practicable
4.2 If you do not wish to provide your personal information to Reunify Camp, then we may not be able to provide you with our goods and services, either to the same standard or at all pursuant to the requirements of the National Law.
Use of Personal Information
5.1 Reunify Camp will use or disclose your personal information to communicate directly with you to inform you about camp products or services, upcoming promotions or events that may be of interest to you. Reunify Camp may conduct and contact you for the purpose of market research, even if you cease being a customer of or otherwise stop acquiring services from us. This is to ensure that longitudinal trends within Reunify Camp are able to be identified for the purpose of optimizing our services. Reunify Camp does not, and will not, sell personal information or data to any other entity for any purposes.
5.2 If you have received direct marketing materials from us and you no longer wish to receive direct marketing material from us, you are able to opt-out of direct marketing or market research from Reunify by clicking the unsubscribe button in the email, replying to the communication or contacting the Customer Care Team on from 10am-6pm AEDT, 5 days a week – Closed on National Public Holidays.
Managing your account
6.1 Reunify Camp may use or disclose your personal information to manage your account by undertaking tasks such as updating Reunify Camp records and keeping your contact details up to date, responding to any enquiries you make or any complaints you lodge, or providing you with services you have requested.
6.2 Reunify Camp will use and disclose your personal information for the purpose of collecting debts owed by you and to undertake debt recovery and enforcement activities. Such personal information may include your statement, records of non-payment of issued statements and details of overdue monies on your account. This information may be shared with debt collectors, credit management agencies, the Victorian Civil and Administrative Tribunal (“VCAT”) and other tribunals and courts for the purpose of collecting outstanding debts.
Related entities, contractors and service providers
Reunify Camp may disclose your personal information to our related entities located in Australia, service providers and contractors for the purpose of delivering a safe, fun, quality and engaging education and care service for your family. Reunify Camp will only disclose your personal information for the purpose it was collected, a reasonably expected or related secondary purpose or for other purposes explained at the time of collection.
Professional Advisers, administration and management
Reunify Camp may disclose your personal information for a range of administrative, management and operational purposes. This may include: for administering billing, payments and debt recovery, planning, managing, monitoring and evaluating our services, risk management and obtaining advice from our professional advisers who assist in the operation of the business including but not limited to legal advisers, business advisers and auditors. Reunify Camp will only disclose your personal information for the purpose it was collected, a reasonably expected or related secondary purpose or for other purposes explained at the time of collection.
9.1 Reunify Camp will share your personal information with the Australian Government and/or regulatory authorities as is required or authorized by law including for the purpose of obtaining and implementing any Federal, State or Local based Government rebate or benefit scheme.
Reunify Camp may disclose personal information to the VCAT and/or other tribunals and courts for the purpose of debt collection. Overseas disclosures
Reunify Camp is an Australian based organization and does not disclose your personal or credit information to any overseas recipients that are not subject to law, binding schemes and contracts which are substantially similar to the Australian Information Privacy Principles.
Security of your personal information
11.2 Personal information collected in paper form may be converted to electronic form for use or storage (with the original paper-based documents either archived or securely destroyed). All electronic records of personal information will be kept in secure databases (including trusted third-party storage providers based in Australia).
11.3 Reunify Camp will destroy or de-identify your personal information where it is no longer necessary to retain it (other than for the purposes of market research, unless you decide to opt out of market research) or to fulfill the purposes for which it was collected or as required by law.
Security of your credit information
12.1 In addition to taking all reasonable steps as defined by the Privacy Principles to ensure that your credit information is kept securely and is not misused, interfered with or disclosed, Reunify Camp will encrypt this information.
12.2 Reunify Camp will retain your credit information for any periods required by law or where we need to retain that information for the purpose it was collected, after which it will be destroyed and/or deleted.
Access, Correction and Complaints
Access to, and correction of, your personal information
13.1 You are entitled to request access to your personal information held by Reunify Camp by contacting the Customer Care Team
13.2 Reunify Camp may deny your request to access or correct your personal information in limited circumstances, in accordance with the Privacy Principles. In these circumstances, we will provide you with a reason for our decision, and, in the case of a request for correction, we will include a statement with your personal information about the requested correction.
Access to, and correction of, your personal information
14.1 You are able to make a complaint with regards to the collection, disclosure or retention of your personal information by contacting us on 0412106020 or by post to 6 Jennings Street, Deanside, Victoria, Melbourne- 3336
14.2 We will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. We will generally respond to your complaint within a week.
14.3 If your complaint requires more detailed consideration or investigation, we will acknowledge receipt of your complaint within a week and endeavor to complete our investigation into your complaint promptly. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather facts, locate and review relevant documents and speak with individuals involved. In most cases, we will investigate and respond to a complaint within 30 days of receipt of your complaint. If the matter is more complex or our investigation may take longer, we will let you know.
14.4 If you are not satisfied with the response to your query or with the resolution of your request or complaint, you may make a further complaint to the Office of the Australian Information Commissioner (“OAIC”). The OAIC can be contacted by telephone on 1300 363 992 or by using the contact details on the website www.oaic.gov.au.
The Reunify camp website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third-party website and we are not responsible for the privacy practices or the content of any third-party website. Third party websites are responsible for informing you about their own privacy practices.